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What grade does SunRail deserve

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SunRail celebrated its second anniversary on May 1.

Most people holding a salaried position in Corporate America know what that means. It’s time for the dreaded annual Performance Appraisal. In most big companies performance appraisals can determine if you get a raise, or get fired.

As riders, voters, taxpayers and residents, we’re SunRail’s boss, so let’s do the evaluation. On a scale of A to F, how would you grade SunRail?

While some might be tempted to shoot from the hip, fairness demands we suggest some criteria for the evaluation.

Customer Relations:

How are you treated by SunRail staff — train crews, station ambassadors and other staff and officials?

Communications:

Does SunRail do a good job keeping riders and the public informed of service changes and when there are delays or problems?

Facilities:

Are SunRail trains, stations, parking lots and platforms adequate and properly maintained?

Technology:

How is the functionality of the ticket vending machines, the tap-on tap-off ticket validators, the SunRail website and the onboard wifi system?

Reliability:

Can you count on SunRail to meet its schedule with a minimum of service interruptions?

Ridership:
Is SunRail doing enough to get more riders?

Convenience:

Can you count on SunRail trains to be available when you need them?

Expectations:
Does SunRail live up to your expectations?

Areas of opportunity:

How can SunRail improve to make it better for the public?

So how would you grade SunRail? We’d love to see your results. Click here to email us.